Welcome to Goodcall’s Privacy Policy. When you use our services, you’re trusting us with your information. This Privacy Policy will inform you as to how we look after your personal data when you use our services. We like to think that we are as ethical about your privacy as we are about climate action.
Goodcall is a trading name of Coast Solutions OÜ (“we”, “us”, or “our”, “Coast Solutions”) and we are committed to protecting and respecting your privacy as well as the planet.
We want you to know and understand why we need certain personal data and what we will do with it. Underlying all our purposes is our passion fund the world’s best NGOs to help make a difference in the impact that we directly or inadvertently have on our society and environment. You may need to give us your personal data to use our services (subscriptions, purchases, or events that you care about all the way through to planting trees and everything else that we do to help you become carbon neutral).
This Privacy Policy applies to the website https://www.goodcall.one. The Websites are owned and operated by Coast Solutions OÜ, a privately owned company incorporated in Estonia (company number 17111927 ) whose registered office is at Tallinn, Kesklinna linnaosa, Pärnu mnt 139c, 11317. By using the Websites, you are accepting and consenting to the practices described in this Privacy Policy.
For the purpose of the “Data Protection Laws” (the Data Protection Act 2018, which implemented the EU’s ‘GDPR’, and any amendments or additions enacted and any other laws relating to Personal Information), the data controller in respect of the Websites is Coast Solutions OÜ, a company incorporated in Estonia (company number 17111927) whose registered office is at Tallinn, Kesklinna linnaosa, Pärnu mnt 139c, 11317.
Any changes we may make to this policy and how we use your data in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this policy.
Personal information is information that identifies you specifically (such as your name, address, phone number, email address, your internet protocol address (“IP address”)). The types of personal information we collect and share depend on the service you have with us. We only collect such information when you choose to supply it to us. You confirm that the information you enter about yourself is true.
Information that you provide on your profile page at https://www.goodcall.one and share publicly is your choice and is under your control. In the account settings for your profile, we provide the option to make your profile private in which case this Privacy Policy shall apply to any information on your profile page that has not been shared.
Information you give us
Some parts of the services require you to actively submit information for you to benefit from specific features, or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you register to use our site, subscribe to our services, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and report a problem with our site. The information you give us may include personal information.
Information we collect about you
Automated anonymous information may be collected when you interact with us via the Websites and with our emails, which may include but is not limited to:
Information we receive from other sources
We may receive information about you if you use any other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
Location: Canada
Functions: Hosting
Cookie: No
Location: Canada
Functions: Email sending
Cookie: No
Location: UK, EU, US
Functions: Payment solution
Cookie: Yes
Location: UK, EU, US
Functions: Tracking
Cookie: Yes
We use information held about you in the following ways:
Information you give to us
We will use this information:
Information we collect about you
We will use this information:
Information we receive from other sources
Disclosure of your information
We may share your information with selected third parties for the purpose of:
These service providers will only have access to the personal information needed to perform the relevant service and may not use your personal information for any other purpose. They will also be required to use your personal information strictly in accordance with their applicable data protection laws, including maintaining adequate security measures to protect such personal information.
We may also share your personal information with legal or regulatory authorities where we are lawfully requested or required to do so.
We may disclose your personal information to third parties:
We take the security of your data very seriously. We employ physical, electronic, and administrative security measures to protect the information that we collect about you from access by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage. You acknowledge and agree that we shall not be responsible for any unauthorized use, distribution, damage, or destruction of personal data, except to the extent we are required to accept such responsibility by the Data Protection Laws.
You should be aware that your data may be transferred, processed, and stored outside of your country (including, if you are located in the European Union, outside of the European Union), and that your data may be subject to disclosure as required by applicable law. It may also be processed by staff operating outside the European Union who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our Privacy Policy.
Whenever we transfer your personal data out of the European Union, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
All information you provide to us is stored on secure servers hosted within DigitalOcean in Canada or on our encrypted computers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Any payment transactions will be encrypted and processed by our payment service provider. Your use of the payment service provider is governed by their terms which will be linked to prior to making any payment. We do not store the full PAN or any of the following: cardholder name, expiration date, and/or service code (“Cardholder Data”) ourselves but this will be securely processed by our payment service provider.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
You have the right to:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us at service@goodcall.one.
The CCPA
If you are a resident of California, you have some specific rights concerning your data. You can exercise these rights by contacting us at service@goodcall.one.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Upon request from you by informing service@goodcall.one, we will deactivate your account and render your personal information unusable as soon as reasonably possible, in accordance with applicable law. We do retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms and conditions, and take other actions otherwise permitted by law.